Dispatchers working at the Cape Girardeau County Sheriff's Office answer numerous calls for help and service 24 hours a day and 7 days a week. These men and women who staff this communications center are committed to the protection of life and property of citizens in Cape Girardeau County. Dispatchers protect citizens by dispatching the appropriate personnel to locations were violations of the law, suspicious activity, traffic accidents, injuries, fires, reckless driving, etc. are occurring. Dispatchers are trained to deal with a wide variety of emergency incidents and deal with high stress situations.
Some of the tasks that our dispatchers are responsible for include:
Answering emergency 911 calls for the area.
Paging and dispatching for seven rural fire departments: Millersville, Delta, Whitewater, East County, North County, Fruitland, and Gordonville.
Paging and dispatching for medical first responders in four rural districts: Millersville, East County, Gordonville and Fruitland.
Paging and dispatching of Emergency Operations Center personnel during situations such as severe weather.
Handling all police radio traffic for our deputies, as well as all radio traffic for one police department and one town marshal.
Answering regular non-emergency calls from citizens.
Maintaining various records and retrieving information on the Missouri Uniform Law Enforcement System. These records include, but are not limited to, warrants, orders of protection, and sexual offenders.
Logging records of all calls and dispositions into our computer aided dispatch software.
Controlling some facility doors through our computerized door system.
Handling walk-in complainants and inquiries from citizens.
Providing assistance to and serving as the primary backup for both Cape Girardeau City and Jackson City 911 Communications Centers.
The communications center can currently support a maximum of 3 officers working simultaneously, two as call taker / dispatchers and one as a call taker. Dispatchers are Missouri Uniform Law Enforcement System certified and also receive training to comply with the Missouri 911 training and standards act. The communications center is supervised by a commissioned captain and a commissioned sergeant.
The following are audio clips of our dispatchers handling situations with officers. To protect privacy some portions of the audio clips have been deleted. Windows Media Player is recommended, to download it click here. Some audio clips may take several minutes to load depending on your connection speed.