Skip to Main Content

Communications

 

Communications & Dispatch Division

24/7 Emergency Response & Coordination

The Dispatchers at the Cape Girardeau County Sheriff's Office work 24 hours a day, 7 days a week, answering emergency and non-emergency calls to ensure the protection of life and property across Cape Girardeau County.

🚔 Our dispatchers play a crucial role in public safety by:

✔ Answering 911 emergency calls
✔ Dispatching law enforcement, fire, and medical services
✔ Coordinating emergency operations during severe weather or         crisis situations
✔ Monitoring and managing law enforcement databases, records, and security systems

Responsibilities of Dispatchers

🔹 911 Emergency Call Handling

  • Answering all emergency 911 calls for Cape Girardeau County
  • Processing non-emergency calls for the Sheriff's Office and Jackson Police Department

🔹 Law Enforcement Dispatching

  • Managing radio traffic for:
    • Cape Girardeau County Sheriff's Office
    • Jackson Police Department
    • Delta Police Department
  • Retrieving warrants, protection orders, and offender records via the Missouri Uniform Law Enforcement System (MULES)
  • Logging and tracking all calls using computer-aided dispatch (CAD) software

🔹 Fire & Medical Emergency Dispatching

  • Paging and dispatching for 8 fire departments/districts, including:
    • Jackson Fire Rescue, Millersville, Delta, Whitewater, East County, North County, Fruitland, and Gordonville
  • Paging and dispatching for medical first responders in:
    • Millersville, East County, Gordonville, Fruitland, and Jackson Fire Rescue

🔹 Emergency Operations & Security Monitoring

  • Activating and dispatching Emergency Operations Center (EOC) personnel during severe weather or disaster situations
  • Controlling facility doors at the Sheriff's Office and Jackson Police Department through a computerized system
  • Monitoring security cameras for the City of Jackson and Cape Girardeau County

🔹 Community Assistance & Support

  • Handling walk-in complainants and citizen inquiries
  • Serving as the primary backup for the Cape Girardeau City 911 Center

Communications Center Operations

The Cape Girardeau County Communications Center can support up to 6 officers working simultaneously. Dispatchers are Missouri Uniform Law Enforcement System (MULES) certified and receive ongoing training to meet Missouri 911 training and standards.

Supervisory Structure

The Communications Center is managed by:

Lieutenant - Zach Dillard 

Contact the Communications Division

For non-emergency inquiries, contact the Cape Girardeau County Sheriff's Office Communications Center:

📞 Emergency: 911
📞 Non-Emergency: (573) 243-3551
📧 Email: contact@capecountysheriff.org